frequently asked questions

Is it worth it to hire a professional organizer?

This is a very common question! We get that hiring an organizer (or a team of organizers) can feel like a big commitment. The value of this work isn’t just in the improvement of the appearance and functionality of your home, but in the effects to your overall well-being. Research shows that decluttering and organizing your home will have positive effects on your life, like less stress, better health, and more energy to spend on what you love. When you create order and space in your physical area, you’re able to concentrate better, think more clearly, and make decisions more easily. It’s also important to think about the value of your own time. The Moxie team can accomplish in a day what might take you many weeks, or even months, to complete, giving you time to focus on other priorities. Our clients often tell us that hiring professional organizers is some of the best money they’ve ever spent. If you’re still not sure it’s the right decision for you, taking this quiz can help!

What can I expect from an organizing session?

Every organizing session is a little different, but you can definitely expect a lot of movement! Once your organizer has learned about your goals for your space, she will sort, categorize, and shift your belongings to start setting it up for optimal functionality. This usually involves discerning what should stay and what should go – whether that means moving certain items to a more appropriate location in your home, or helping you decide to let go of items that no longer serve you. Your organizer may also bring in carefully chosen products that boost the functionality of your space. By the end of your organizing session(s), you’ll have the space of your dreams!

What is included in Moxie Space's service?

We start with a free consultation to assess your space and learn more about your goals and needs. Our organizers will help you declutter and organize based on your habits and routines – that way, it’s much easier for you to maintain your space moving forward! We will also shop for any organizing products you might need (and we’ll return any items we don’t use). Plus, we will drop off donation items, such as clothing, kitchenware, and electronics. Our #1 goal is always to help you get and stay organized!

How long does your organizing service take?

The short answer: it varies! A small area like a pantry may take only one day (6 hours), while a whole house might take five days or more. We can customize a package for you based on your needs.

Should I clean my house before my first session?

It’s not necessary to do a deep clean or “tidy up” before your organizer arrives. In fact, it’s better that you don’t so we can see how your spaces are functioning (or NOT functioning)! However, there are a couple of household tasks that can help make your organizing session more effective. If we’re working in your kitchen or your closets, making sure all (or most of!) your dishes and clothes/linens are washed is helpful. You don’t have to put everything away, though – we’ll do that as we organize your space!

Do I need to be at home and/or work directly with the organizer during my session?

That’s up to you! We are happy to work with you during sessions or do the work for you. All we ask is that we know your schedule for the day ahead of time so we can plan and prepare. We might have questions for you, or categories for you to review if you’re interested in decluttering, during our session. Ideally you would be available for short check-ins in the morning and afternoon, or reachable by phone or text. 

What if I need help decluttering? Will I have to get rid of everything?

We can definitely help you declutter if that’s one of your goals! If you’re nervous about editing your belongings, here’s the truth: we have no agenda as to how much you keep or let go of. We’re not going to force you either way, and we’re not going to get rid of anything without your permission. Our goal is to help you gain clarity about your belongings. At the end of the day, we want you to feel good about the decisions you’re making! 

What if I pay for organizing and my house just gets messy again a week later?

Yep, we hear this question all the time! We know that every home gets messy because LIFE is messy. And it’s totally ok! Our goal is to create simple and intuitive systems in your home so that when you’re ready to clean up, everything has a place and it’s easier to reset your space. After all, maintenance is a big part of staying organized (and we can help with that, too!). 

What if the organizing session reveals the need for other services, such as cleaning or small repairs?

Not a problem! We have a network of trusted vendors that we can recommend for services we don’t provide, such as handyman work, closet installation, cleaning services, design consulting, and more.

Is my privacy protected?

Absolutely. We value your privacy and confidentiality (it’s one of our core values!). That’s why Moxie Space is a registered LLC and has every client sign a contract, which binds both parties to comply lawfully, abide by the terms of the agreement, and protect any personal information that may arise during organizing sessions. We also carry insurance and the company is bonded, and all organizers undergo a background check before working for Moxie Space.

Are your organizers insured?

Yes. Each Moxie Space organizer is required to maintain a current liability policy with coverage of up to $1 million.

What’s your cancellation policy?

Any sessions canceled by a client within 24 hours of the scheduled service are subject to a cancellation fee. We are happy to reschedule sessions when necessary. Please note we do not offer refunds, but once purchased your sessions never expire!

contact

Moxie Space Professional Organizing

512-805-5582

contact@moxiespace.com

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locations

We offer professional organizing services in Austin, Texas, as well as:

Lakeway | Cedar Park | Bee Cave | Circle C | Westlake | Downtown Austin

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